Return policy

If you buy a product from our official website, the following terms apply if you want to return your product and receive a full refund.
If you want to return your Beam, please contact us at for instructions on where to return your Beam and for the applicable RMA-number. Read the terms listed below to know if you are eligible for a return.

You have 14 calendar days to return an item from the date you received it. The day of reception will be determined by the tracking information.
During these 14 calendar days you must carefully handle the product and its packaging.
Your item must be in the same condition that you receive it in to be eligible for a full refund. The product must also be in the original packaging, so make sure that you include all chords, documents and packaging components when you’re repackaging Beam. List the applicable RMA-number on the outer packaging (the cardboard box, not the cylinder!).
We will not issue a full refund if our inspection shows that Beam is damaged or there are parts missing for reasons not due to our error.

Shipping information
Make sure to put the inner packaging of Beam (the cylinder) into a cardboard box, which provides minimal room for the cylinder to maneuver in. This will prevent moving and damaging of the cylinder.
You are responsible for the shipping costs when returning your item. Shipping costs and handling fees are non-refundable. Use a trackable shipping method if possible. We cannot issue a refund until we have received your product in good condition.

Refund process
We will send you an email once your return is received and inspected. We will also notify you of the approval or rejection of your refund.
You should expect to receive your refund as soon as possible when we have received your Beam. A refund will be issued within a week of receiving Beam.

If you want to replace Beam because it is damaged or has a defect, please go to our limited warranty page and read the terms.

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