You can always contact support via support@beamlabsinc.com. We’ll make sure we anser your enquiry as soon as possible. Usually we’re able to answer within 2 working days.

The Beam manual is available in different languages. Click on the language to open a pdf file of the user manual in the requested language:

• English
• Deutsch
• Français
• Italiano
• Español
• Japanese

The Fixture manual can be found here:

• English

We will refund any sale that is cancelled within 14 days. You’ll get a complete refund if the Beam projector is still fully functional and undamaged. If not, we will charge you a fee for repairing any damage and deduct this fee from your refund. You’ll be notified of either action as soon as a Beam is returned to us.

Return Policy

If you buy a product from our official website, the following terms apply if you want to return your product and receive a full refund.
If you want to return your Beam, please contact us at support@beamlabsinc.com for instructions on where to return your Beam and for the applicable RMA-number. Read the terms listed below to know if you are eligible for a return.

General

You have 14 calendar days to return an item from the date you received it. The day of reception will be determined by the tracking information. During these 14 calendar days you must carefully handle the product and its packaging. Your item must be in the same condition that you receive it in to be eligible for a full refund. The product must also be in the original packaging, so make sure that you include all chords, documents and packaging components when you’re repackaging Beam. List the applicable RMA-number on the outer packaging (the cardboard box, not the cylinder!).

We will not issue a full refund if our inspection shows that Beam is damaged or there are parts missing for reasons not due to our error.

Shipping information

Make sure to put the inner packaging of Beam (the cylinder) into a cardboard box, which provides minimal room for the cylinder to maneuver in. This will prevent moving and damaging of the cylinder.

You are responsible for the shipping costs when returning your item. Shipping costs and handling fees are non-refundable. Use a traceable shipping method if possible. We cannot issue a refund until we have received your product in good condition.

Refund process

We will send you an email once your return is received and inspected. We will also notify you of the approval or rejection of your refund. You should expect to receive your refund as soon as possible when we have received your Beam. A refund will be issued within a week of receiving Beam.

Warranty

If you want to replace Beam because it is damaged or has a defect, please go to our limited warranty page and read the terms.

The ‘undiscover new version’ message, which pops up when you click on ‘check for updates’ app, means that there is no update available yet. Our development team is currently working on an update.

Be sure to put the volume of your Beam at max level by using the slider of the Beam Remote app / webinterface. If the problem still exists, it might also work to install an app on Beam like ‘Soundabout’ or any app similar to it. This could fix the ‘no sound’ and other audio issues.

Try a factory reset. After the factory reset the update should start again.

Hmm.. that is not supposed to happen. If Beam appears to be turning on, but doesn’t project a screen, try turning Beam on and off again. Turn Beam completely off, either by switching off the light switch on the wall or unplugging the power cord. Then switch it back on with the light switch on the wall or plug in the power cord. If Beam still doesn’t project a screen, or doesn’t turn on in the first place, please contact our customer service at support@beamlabsinc.com and we will try to help you the best we can.

Please visit our Wi-Fi troubleshooting page if you experience any issue with the Beam Remote app or the web interface.

When you go to ‘All apps’ on your beam, you will see a list of apps which are available on your beam. However, not all of these apps appear in your display screen. You will therefore have to scroll down with the Beam Remote / the web interface in order to display the rest of your apps! You can scroll by using the slider located on the right side of the Beam Remote touchpad. A different way is to hold the circle in the bottom left corner and then use the touchpad in the Beam Remote app on iOS or Android. In the webinterface (controlmybeam.com) you can use your scroll wheel, arrow keys or touchpad to scroll.

For a factory reset, first turn Beam completely off by holding the button for 2 seconds and then pressing it again. Then switch off the light switch on the wall or unplug the power cord. Then switch it back on with the light switch on the wall or plug in the power cord. Two seconds after powering it, hold the button on Beam for 3 seconds. You will see a green Android and a progress bar that indicates Beam is doing a full factory reset.

Important: when performing factory reset or updates, never disconnect the power!

By shortly pressing the button on the side of Beam, you switch between the standby mode, the light mode, the projection mode and then back to the standby mode. So keep on pushing that button, until you reach the preferred mode.

By the way, you can also use the Beam Remote app to switch between modes! There is an icon in the bottom right of the app to switch to light if you tap on it. You are then also able to adjust the light levels with the slider.

You can change the time in the settings. To do this, click on the settings button on your phone with the Beam Remote-app (or on your pc via www.controlmybeam.com). In settings, go to ‘ Date & time’ which you will find below System (you will have to scroll down for this). You can now adjust the time and/or the time zone automatically or manually.

If you use the Beam Remote-app, in the bottom part of your screen tap the Home symbol to let Beam go to its homescreen. Press the Back arrow to go ‘back’ on Beam.
If you use Beam with the webinterface via www.controlmybeam.com the Home and Back buttons are displayed at the bottom left of your screen.

Go to the app called Play Store and open it. You can find this app by using the Beam Remote / web interface and press on the ‘All apps’ button located on the bottom of your screen. Use the cursor to scroll downwards and select the app ‘Play Store’. You can now download any Android app you like! You will have to log in to the Google Play Store first with a Google account. Please not that the first time you do this on Beam it will start updating it’s apps. This might make Beam slow for a few minutes.

To set up the actions, go to the ‘Beam Actions’ app. Then select ‘Create new action’. You will now be asked to select an IF.
IF means that your Beam will only perform a certain action at the selected time/event of your choosing

For example: every morning at 07:00 AM, or if I receive an e-mail notification.

Next, you will be asked to select a THEN action, which means that your Beam will do something when your IF action occurs

To continue the example: Every morning at 07:00 AM, play the alarm sound.

You can mirror the screen of your PC/Laptop/smartphone/tablet to Beam as explained in the paragraphs set out below:

For Android

Follow the steps listed below to successfully mirror your Android devices screen to Beam. For this example we have used the app called ‘Miracast Player’, but you can always substitute this program for an application which works in a similar way.

1. Download the App Miracast Player on Beam by using the Google Play Store.
2. Open the App ‘Miracast Player’ on Beam, using the Beam Remote.
3. Check the box in the bottom of the screen: Don’t use a built-in player.
4. Go to the settings of the Android device you want to mirror, select display, and then go to Cast. You can only have this option in your display if your Android runs on 4.4.2 or higher.
5. Select Cast and wait for the connection to establish!

Please note that some Apps, for example gaming apps with lots of motion, can be better played directly on Beam for a more fluent experience.

For iOS or macOS

To mirror your screen from your iPhone/iPad/Mac, use the function called AirPlay. Please see this website for a great tutorial. In the AirPlay menu select AirReceiver (Beam-v1).

For Windows

Via VNC programs/apps like Teamviewer you can copy your PC display onto Beam. Please follow the required steps provided by these programs. You can install these programs on Windows MacOS and Linux. If your Mac supports it, you can also use AirPlay to mirror your screen to Beam. In the AirPlay menu select AirReceiver (Beam-v1).

Please note that for all mirroring and streaming options the quality is dependant on your connection to Beam and how fast your device is able to handle it. When you are watching a Youtube video on your iPad for instance, the iPad has to both download the YouTube movie and upload the full screen to Beam at the same time and this requires a lot of bandwidth and processing power. It works way better to open the YouTube app on Beam and select videos there.

There are several ways to stream music, videos and photos to Beam:

Streaming from an iOS device to Beam

To stream files from your iPhone/iPad/Macbook, use the function called ‘AirPlay’. Please see this website for a great tutorial.
In the AirPlay menu select AirReceiver (Beam-v1).

Streaming from an Android device to Beam

If you have a smartphone/tablet which runs on Android, you can install BubbleUPnP or other DNLA streamers on your Android smartphone to stream pictures and videos to Beam. We have created a guide for Bubble UPnP which you can find here.

Streaming from your computer to Beam

From Windows (Vista or newer) you can right click on an image or video and select ‘Play To’ and then select ‘AirReceiver (Beam v1)’.

Please note that you can also install Spotifiy on Beam and then control what audio it plays with the spotify app on your iPhone or Android phone.

You can transfer files to Beam in multiple ways, but often there is an easier alternative for sharing things like pictures, movies and audio. To do this check the streaming part in another entry in this FAQ.

First off, there are a lot of applications that provide a cloud storage system, such as Dropbox and OneDrive. You can upload files from your PC to Dropbox and access the same files if you download the Dropbox application on Beam. Pretty simple!

The second option is by using FTP software (File Transfer Protocol). You will have to install an FTP server application on your Beam, and a FTP-client on your PC in order to connect to the FTP server. Then you will be able to transfer files between both your PC and Beam. FTP has the advantage of transferring files rapidly, but it might be a bit hard to understand and set up at first. For this purpose, we have made a walkthrough on how to get FTP working on Beam!

On Android devices: Open the Google Maps app on your smartphone. Next, hold your finger on a place you want to display until a red pointer pops up. After that, tap the street name window which appeared on the bottom of your screen. Finally, press the ‘Share’ button and share it with the Beam Remote app.

On iOS devices: you can mirror your screen using Airplay. After you have established the connection between your Apple device and Beam, open Google Maps. Now you can use Google Maps on your iPhone/iPad and display it with Beam.

If you have downloaded the newer version of Spotify on your smartphone/tablet/pc and on Beam, you can use a feature called ‘Spotify Connect’. This feature will allow you to directly play Spotify from your device to Beam, or vice versa. Spotify has made a detailed guide for Spotify Connect which you can find here.

If you want to use for example PowerPoint or Keynote presentations on Beam, then Google Slides is an excellent way to upload and easily access and view your presentations on Beam. Follow these steps:

– Make a presentation on your computer, for example with PowerPoint. Please visit this site for supported file types.
– On your computer, navigate to Google Slides and enter your Google account. Please note that you need to login with the same Google account you use on Beam.
– Upload the presentation file to Google Slides. Click here for more details.
– Install the Google Slides app on Beam by using the Google Play Store.
– Open Google Slides on Beam and select the uploaded presentation.

Light: 24 x LED light

Sound: 2 x 2 Watt speakers

Android computer: 1.3 GHZ dual core processor, 8GB storage

Wireless: Bluetooth 4.0, Wifi B/G/N

Projector: LED Pico projector (854 x 480), 100 Lumen, 20.000 projection hours

Power: Light socket powered E26/E27

Beam itself runs on a custom version, based on Android 4.2.2. Because Beam is running Android, you can install any app available in the Google Play Store.

Beam supports different voltages and works on 100VAC up to 240VAC for 50/60Hz. This covers the standard power line voltage levels for most countries in the world. When projecting Beam draws about 10 Watts of power, in standy mode this goes to 4 Watts.

Beam is made from PCABS V0 and coated with soft touch paint in RAL 7021. The cable is RAL 1018 and nylon braided with rubber fitting cover.

Beam can project up to 120-inch widescreen. The throw ratio of Beam is 1.6:1 (distance:width). That means that for every 1.6ft distance, the projection will become 1ft larger. So at a distance of 6ft your screen will be 3.75ft (1.1m). Of course your actual screen size is dependant on the ambient lighting.

Nope, unfortunately it is not. But… the LED has 20.000 projection hours. If you project 10 hours a day you will be able to do so for 6 years!

Beam does not provide any sockets for these devices.

Beam has a brightness that is comparable to a 30W normal light bulb.

Yes, if needed you can contact us for a seperate power cord if your is broken, damaged or lost. You can also order them on websites (like this one in the US) sometimes if you would like a custom cable.

We will ship a cable with the plug that is used in the country of your delivery address. If you have a different preference, please specify this in the ‘notes for the seller’-section when you enter your shipping info.

When you place an order you’ll receive an order confirmation a few minutes later via e-mail. At this time the order enters our system and we automatically reserve your product. We will then review your order as soon as possible and arrange shipping. When we are ready to ship out we will automatically send you an e-mail containg a tracking number, so you can follow your order.

We ship internationally with United Parcel Service (UPS) from our warehouse in the Netherlands. Generally speaking we ship everywhere in the world. If you can select your country in the contact details, then we can ship products to it.

Although mostly you’ll have no hidden charges, some countries charge import duties and taxes over your order. We know that for orders under the $800 in the US there are no additional charges. The same goes for any order within the European Union. For other countries please consult your local customs website to check how they handle importing electronics. In case you need to prove that there is no import tax on Beam you can make use of the following HS code for Projectors with automated data processing: 8528.6100.90

The Beam Remote app on iOS and Android uses sockets to connect to a Beam on your home network. It searches for Beam devices with a port scan and then tries to connect the socket. The scan is performed in the same subnet that Beam is on. The same goes for the webinterface, but the difference is that the website www.controlmybeam.com reconnects you to the local IP address of a Beam on your network and uses websockets. Beam uses port number 1346 and 1347 for the web interface so make sure they are not blocked by your network. The Beam Remote uses 13456 and 13457 to connect to Beam.

Click on Beam protocol v1.0 to view Beam’s API or read it here:

You can update the Beam software with the app “Check for updates” on Beam. The changelogs of the firmware can be found here. All other Beam apps like the Beam remote or Beam Weather can be updated through the Google Play Store.

Yes, you can connect speakers, a mouse or a keyboard to Beam! As long as they have Bluetooth. You can even connect them at the same time to Beam, while you use the app to control it!

Nope. Beam is totally silent. During development we made this one of our focus points. Beam has a LED projector and therefore requires less intensive cooling than traditional lamp projectors. It currently uses a low RPM, very silent fan. This means you can hardly hear the difference between on or off.

No, ‘always on’ means it goes into standby mode when not projecting. In standby mode, Beam only uses around 4 Watts. That is half of what your TV set-top box uses when it’s on standby! When it is projecting it only uses around 10 Watts.

Beam is actively cooled by a slowly rotating, very silent fan, so it doesn’t get hot. The fan only switches on when Beam heats up, so in standby you will hear absolutely nothing.

Yes, Beam also works on dimmable light sockets. However, you have to turn the dimming switch fully open.

Yes! Beam has 24 power LEDs to brighten up your room. It has a brightness that is comparable to a 30W normal light bulb.
You can switch between standby, projection and the light mode with either the app or the button on Beam. And Beam fits into any light fixture with an E26/E27 thread, so also in that nice standing lamp you might have next to your couch.

Yes, Beam has CE and FCC certification.

If you want to use Airplay to stream content from your iOS device to Beam, and receive an error message or a black screen on Beam, please take account of the following information:

• Turn off the Bluetooth on your iPhone/iPad and see if this solves the issue.
• Please note that for Airplay the quality is dependant on your connection to Beam and how fast your device is able to handle it. When you are watching a Youtube video on your iPad for instance, the iPad has to both download the YouTube movie and upload the full screen to Beam at the same time and this requires a lot of bandwidth and processing power. It works way better to open the YouTube app on Beam and select videos there.
• Make sure to adjust the resolution to the screen of Beam (854×480).
• If you are unable to find Beam in the list of available Airplay devices, make sure that both Beam and your iOS device are connected to the same network.

You can also transform Beam into a second monitor for your Windows PC or Mac. First, download the iDisplay app on Beam via the Google Play Store (this app is not free!). Now download the iDisplay software for Windows/Mac. Make sure that your computer and your mobile device are connected to the same Wi-Fi network. On the first run, it will scan the local network for the iDisplay desktop client. If found, it will auto connect to it. If not, you will have to enter the IP address and port manually. In Windows, you can check the IP address and port by hovering over the active application.

When you want to download the Netflix app, it will show the message ‘Your device isn’t compatible with this version.’. The app has been updated and now stopped working for certain Android devices, Beam included. Nonetheless, this step-by-step guide will enable you to install Netflix.